How Mophop works

From booking to the next check‑in. Connect your calendar once, and every cleaning goes through the same steps, which you can follow one by one.

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Who does what

You: Connect your calendar, choose your Experts and review the result.
Mophop: Creates the cleaning, sends the offers and keeps everything in one place. Payment too, but only if you choose it.
The Expert: Accepts, cleans to your checklist and sends the photos.

Before. The booking becomes a cleaning.

You
You connect your calendar

For each property, add the calendar link from Airbnb, Booking.com, Vrbo or any iCal calendar. From then on, Mophop reads it automatically.
Mophop
Every check‑out becomes a cleaning

The cleaning appears between the guests' departure and the next check‑in, complete with the property's task list. You can also add a cleaning manually at any time.
Mophop
The offer goes to the primary Expert

They have between 30 minutes and 12 hours to respond, depending on how soon the cleaning is. Between 22:00 and 07:00, the clock is paused.
Mophop
Then to the backup Experts

If the primary Expert doesn't respond within their priority window, the offer also goes to the backup Experts, then to the Marketplace. No Experts yet? Post the cleaning in the Mophop Marketplace and choose from the Experts who request it.
The Expert
Accepts

Before accepting, they see the day, time, property and how much they'll be paid. Access instructions appear once they accept.
Mophop
The payment is secured

Only if you pay through Mophop. Your card is charged 7 days before the cleaning, or as soon as the Expert accepts if the cleaning is sooner. The money is held by Stripe, not Mophop, and the Expert can't start until it's secured.

The Expert
Gets the code 12 hours before

The door code stays hidden until then and disappears after the cleaning. You can see every time it's viewed.
The Expert
Starts the cleaning

They tap “Start cleaning” at the property. If the cleaning hasn't started 30 minutes after the scheduled time, you both get an alert. The same happens if it isn't finished on time.
The Expert
Ticks off the list, room by room

If you ask for a photo, the task can't be ticked off without one. The cleaning can't be closed until every required task is done.
The Expert
Reports what they find

Damage, a missing item, supplies running low or an access problem, with a description and photos, linked to that cleaning.
The Expert
Finishes

The finish time, the ticked list, the photos and any problems are kept together in the cleaning's history.

You
You review

You see the ticked list and the photos, then tap “All good” or report a problem. If you report one, the payment is put on hold until it's resolved, and the Mophop team decides based on the history, the photos and the problems reported. Finally, you rate the Expert from 1 to 5 stars.
Mophop
The payment reaches the Expert

After your review, or automatically after 24 hours if you report nothing. The money goes to the Expert's PFA, II or company account.

Paying your Expert outside Mophop? Then there are no payment steps: Mophop just organises the work, and you pay them directly, as before.

The small things that make the difference between a cleaning you can follow and one you have to guess at.

Messages: One thread per cleaning and one with each Expert. Nothing gets lost in other chats.
Notifications: In the app and by e-mail: offers, acceptances, problems, delays.
Cancelled booking: If the booking disappears from the calendar, the cleaning isn't removed automatically. We flag it and you decide.
Two calendars: The same check‑out day in two calendars becomes a single cleaning, and Mophop lets you know.
Cancellations: When you pay through Mophop: cancel more than 24 hours ahead and you get a full refund. Between 24 and 4 hours ahead, half goes to the Expert. Less than 4 hours ahead, the Expert gets the full amount.
Identity: Anyone who pays or gets paid through Mophop verifies their identity once, with an ID and a selfie, via Stripe.

Free for up to 3 active properties. Runs in the browser, on your phone or computer, with nothing to install.